Job Freight Forwarding - Customer Service Executive - BNE- new, Brisbane

Customer Service Executive - Brisbane

Your new company
With over a century of expertise in transport and shipping, this company delivers exceptional global solutions backed by deep industry knowledge. What truly sets them apart is their commitment to people. They champion diversity and inclusion, fostering a supportive environment where every contribution is valued, and dedication is recognized and rewarded.

Your new role- Customer Service Executive

Your job duties & responsibilities as a Customer Service Executive include but are not limited to the following:

• Maintain Portfolio of clients as assigned.
• Maintain Client Work Instructions and request changes with Client Implementation for SOP amendments.
• Order follow-up using in-house systems
• Monthly / Quarterly Rates maintenance for key customers based on the Account Manager’s instructions.
• Handling quotations, and costings to win business
• Handle customer inquiries and help as required
• Manage order status reports / In transit reports for clients

What you will need to succeed

• Thorough understanding and experience within freight forwarding
• Customer Service Executive experience
• Good communication and interpersonal skills, with the ability to communicate effectively both verbally and in writing
• Customer service driven attitude with the ability to find efficient solutions for the customer
• Ability to understand and improve processes and IT system settings in order to understand and map complex customer requirements
• Highly motivated, proactive attitude, taking preventive actions with the goal of customer retention
• Innovative, demonstrate initiative, and be highly adaptive to the changing environment
• Co-operative working style, informing internal stakeholders/departments pro-actively
• Ability to build and maintain relationships with clients
• Time management and prioritization skills

What you'll get in return

• As a Customer Service Executive you will have a brilliant career opportunity within the freight forwarding space where you will work in a mentoring and supportive environment with a collaborative operational team.
• Your salary will be highly competitive, and you will be able to own the role at hand.

Please Note:
People Group Recruitment is only accepting applications from candidates CURRENTLY RESIDING IN AUSTRALIA who have the relevant LOCAL skills and experience required for this role.

We DO NOT recruit for roles that offer sponsorship, internships, graduate programs, or entry-level positions.